UROVO SERVICE & SUPPORT

Standard warranty coverage is typically one year and generally covers manufacturing defects, subject to the applicable sales agreement. Specific conditions for screens, repairs and cross-region service may vary.

Refer to your purchase agreement or contact support to confirm the warranty terms for your device.

Availability and support periods vary by model. Contact your UROVO sales representative with the model number to request its current product roadmap and end-of-life information.

Yes. Contact support with your device model to request the applicable spare parts list, availability and pricing.

Try these checks in order:

1. Restart the device. A reboot may temporarily restore WiFi connectivity.
2. Check for firmware updates. Install the latest applicable release for your model.
3. Verify the WiFi country code. Use the WiFi diagnostic tool to confirm that the region setting matches your network environment.
4. Capture WiFi logs. If the issue continues, enable WiFi debugging so the support team can investigate.

If it persists, share your device model, firmware version and a description of when the disconnect occurs.

First, update to the latest applicable device firmware. If roaming still fails:

• Ask your network administrator to verify the access point and controller configuration, including 802.11k/v/r where applicable.
• Review compatibility and settings for 802.11r and 802.11w (Protected Management Frames). Changes should be evaluated with your IT team.
• Share the device model, firmware version and network setup with our support team for further diagnosis.

1. Confirm the pairing mode. Check that the scanner is using the required HID, SPP or BLE mode.
2. Review data output. If characters appear incorrectly in HID keyboard mode, test the supported SPP or BLE integration mode.
3. Update firmware. Check for the latest compatible scanner firmware.

1. Check that the K180 is powered on and discoverable.
2. Verify that the selected connection mode matches the host device; BLE is commonly used for discovery.
3. Check for a compatible firmware update (for example, V1.2 or later, depending on the model).
4. Test SPP or BLE mode if your application supports both.

Code ID configuration depends on the scanner model and firmware. Contact UROVO Support with both details to request the correct configuration barcode or command.

Yes. GS1 processing is supported with the appropriate configuration. GTIN extraction from GS1 Digital Link QR codes and GS1 DataMatrix requires specific settings. The DT610 can also scan standard Code 128 barcodes.

Contact our support team with your barcode format and application requirements for configuration guidance.

Broadcast parameters and integration behavior can differ across implementations.

• Check whether your application is listening for UROVO ScanWedge broadcast actions and parameters.
• Confirm the required output settings for your application.
• Contact support with your device model, firmware version and current broadcast configuration to obtain the applicable parameter mapping.

The K180 supports configuration through BLE commands or SPP mode. If you need dynamic configuration without BLE, a customized firmware solution may be required. Contact support with your preferred integration method and use case.

Yes. The DT610 supports the RFG91 through its Pogo pin/UART interface on compatible configurations. If you encounter problems:

1. Check that the DT610 firmware supports the RFG91.
2. Verify the versions of Rfid.apk, RfidWedge.apk and the RFID SDK.
3. Confirm the UART device and trigger-key settings.
4. A /dev/iodev failed log entry may appear in some configurations; if RFID operates normally, the message may not indicate a functional fault.

The K388 Pro supports RFID tag reading. The provided compatibility guidance recommends 2-inch or smaller RFID label rolls, subject to the device configuration. Confirm label dimensions and RFID inlay compatibility before deployment.

If Auburn certification compliance is required, ask your product manager or support contact for the applicable approved specifications.

Some models may experience unexpected shutdowns in low-temperature environments. Check that the device has the latest applicable firmware. If the issue continues, contact support with the device model, firmware version and operating temperature; hardware inspection may be necessary.

OTA firmware updates, including silent deployment on supported configurations, are available for compatible devices. Availability and behavior depend on the model, firmware and management setup.

Share the device model, firmware version and serial number with our support team to confirm the supported update options.

System and WiFi log-capture guidance is available for supported UROVO devices. Contact support with your exact model and firmware version to request the appropriate instructions.